This is Part 3 of our Privacy and Fair Use Policy. Part 1 is here (including PDF of whole document). Part 2 is here.
How Long Will We Keep Your Personal Data?
We will only keep your data as long as is reasonable and necessary. We will use it for the designated purposes or to fulfil statutory obligations. We will hold financial data for seven years, and legacy and Direct Debit records indefinitely. Data sent to mailing houses will always be sent with a protective password and deleted within a month of the mailing.
If we have not heard from you in three years, we will seek your consent.
If you ask us not to communicate with you we will respect your wishes.
Cookies and How We Use Them
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We do not store personal information in cookies. We do however use Google Analytics, who do set cookies to track repeat visits to our own website.
How We Keep Your Data Secure and Who Has Access To It
We are committed to holding your information securely. In order to prevent unauthorised access or disclosure, we have put in place a number of administrative and technological safeguards. These include use of passwords, restricted access, technical and physical security. The only people who access your data are those who have been nominated and trained.
All our online forms are always transmitted over encrypted links and our network is protected and routinely monitored. Any debit or credit card details which we receive via our website are passed securely to Sage Pay, our payment processing partner, according to the Payment Card Industry Security Standards.
Links From Our Website
From time to time, we may include links to third party webpages on our website. Please note that once you leave our website we are not responsible for any data you share on these sites. Please read each organisation’s privacy policy before submitting your personal data on its website.
Your Rights
You can ask for a copy of the information we hold about you at any time. Please write to the Data Protection Officer, London City Mission, 175 Tower Bridge Road, London SE1 2AH, with details of the information you would like to see and proof of your identity.
You can also ask us to stop using your data or to delete some information from our records, although we will need to keep a record of any donations you have made to us over the last seven years. Please let us know if you move house or if there are any other changes to the information we hold on you. We will promptly correct any information on our records.
If you have any concerns about the data we hold or how we process it, please contact us at the above address. If your issue is not resolved you can contact the Fundraising Regulator or the Information Commissioner.
By agreeing to this privacy notice you agree with the use of your personal information as outlined above.
