Supporter Relations Officer (6-month fixed-term contract)

Do you have impeccable administrative skills? Do you always spot the stray apostrophe? Do you enjoy making people feel special? Do you love Jesus and want to be part of an organisation making him known across London?

We are looking for a Supporter Relations Officer to provide excellent administrative support and first-class supporter care.

About Us 

London City Mission, together with churches in London, shares the gospel in word and action with those on the margins. BECAUSE LONDON NEEDS JESUS. We have over 100 missionaries and support staff on the ground across London serving the needs of the local church and reaching people unlikely to hear the transformative message of the gospel.

About You 

You are an administrator with a heart for the gospel.

You love Jesus and you love people. You are passionate about providing exceptional supporter care to individuals at all times, whether that is in writing, on the telephone or face to face. You understand the critical role supporters play in our gospel ministry and you make the most of opportunities to help them feel appreciated.

You are extremely organised, a good communicator and you have impeccable attention to detail. You have experience of working in customer service / supporter care and you know how to use a donor database and Excel. You are able to work on your own initiative and as part of a team.

About the Role

You will be a first point of contact for LCM supporters. You will also be part of a small team processing donations from supporters – this will include opening the post, data entry and sending out thank you letters.

You will process Direct Debits and respond to fundraising campaigns (online, postal, etc). This will involve communicating with supporters and inputting responses to a database.

You will support the Fundraising and Supporter Relations team with your administrative skills on fundraising projects and events, and represent LCM at a Christian festival once a year.

There is an occupational requirement that the person appointed be an evangelical Christian.

London City Mission is committed to interviewing all disabled applicants who meet the minimum criteria for a job vacancy and consider them on their abilities.

Salary: £25,500 per annum

This is a full-time (40 hours per week – this includes a 1-hour paid lunch break!), 6-month fixed-term contract.

For more information please contact the HR Department on 020 7407 7585, or by email to: 

Closing date: Friday 11th January 2019

Interviews will be held closely following the closing date.

To Apply

Please take care to read the guidance notes on the application form before completing and sending it to us.

Job Description

Application Form

Closing date for applications:
Friday 11th January 2019

Because London needs Jesus